Shipping Policy — Silva-Dent Products

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At Silva-Dent Products, we aim to provide a smooth and reliable delivery experience for all orders. Please review the following shipping information before placing your order.

1. Order Processing

• Orders are processed after successful payment confirmation.

• Orders are generally dispatched within [1–3 business days].

• Orders placed on Sundays or public holidays will be processed on the next business day.

• Processing times may vary for certain products or during periods of high order volume.

2. Shipping & Delivery

• We currently ship products across India.

• Estimated delivery time is generally [3–7 business days] after dispatch, depending on the delivery location.

• Delivery timelines may vary for remote locations, unforeseen transportation delays, weather conditions, or other circumstances beyond our control.

• Customers will receive available tracking information after the order has been dispatched.

3. Shipping Charges

• Shipping charges are calculated and displayed at checkout based on the order and delivery location.

• Any applicable free-shipping offers will be clearly mentioned on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where tracking is available.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Orders

While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order appears significantly delayed or is reported as lost, please contact us so that we can assist you with the delivery status.

7. Damaged Products

Please inspect your package when it arrives.

If the package or product appears damaged during delivery, contact Silva-Dent Products as soon as possible with:

• Order number

• Photographs of the package

• Photographs of the damaged product

• A brief description of the issue

This will help us review the matter and provide appropriate assistance.

8. Contact Us

For shipping or delivery-related questions, please contact:

Silva-Dent Products
Phone: +91 93412 28014
Address: 118, First Floor Main Road, Avenue Road, Cubbonpete, Bengaluru, Karnataka 560002, India

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